Craftworks Wood and Wire First Class Handmade Products

FAQ/Terms & Conditions


Delivery Prices

UK delivery £0.95 -  £1.95 per single order 

I do deliver to the rest of the world if you'd like to place an order and do not live in UK or Ireland please email me with your request info@Craftworksdirect.co.uk and I can cost up delivery charges for you.

UK and ALL airmail . Some items carry a small surcharge this is normally because it comes in it's own box and is delivered on it's own.

If you are purchasing more than 1 item and each item carries a surcharge, I will ALWAYS refund excess postage if more than Royal Mail charges

Most items are sent in rigid boxes to ensure they reach you in the condition they left us!

These boxes are not gift boxes but protect your items whilst in transit.

We mainly use Royal Mail for delivery but do shop around for alternative couriers if your order is heavy.

Dependent on the value of your order a lot of items are sent recorded delivery and will need to be signed for

Once your order has been DISPATCHED  your order should reach you in 1 - 5 days, if you do not receive it within 5 days please get in touch it is our responsibility to ensure safe arrival of your order

Royal Mail do not consider an item lost until after the 15th working day

Communication is the key to success, so if you have a query about your order and delivery please get in touch

Info@craftworksdirect.co.uk

01582 650310

FAQ

.Can I purchase with a debit or credit card ?

Yes I take all major Credit & Debit cards please choose paypal option at checkout
we also take online banking payments, please choose bank transfer option if you bank online and can pay straight away, if you pressed this button in error, please resubmit your order using the correct payment method for you

2.Can I return a product?

Of course!  Please email me first explaining why you would like to return your item, then please use original packaging (where possible). On receipt of item, I will give full refund. P.P cannot be refunded on returned items, unless faulty.

PLEASE NOTE personalised items cannot be returned unless a mistake has been made by me, so please make sure all spelling is correct.

3.Can I pay by Cheque or Postal Order?

I no longer take cheques,

The safest way to pay is online. I do not receive any of your payment details; only how you paid and what you have ordered.

4.Can I change the wording of item?

Yes, subject to space available on design, please email me with your requirements. Bespoke orders are very popular here at Craftworksdirect.co.uk I can write anything you require on the plaques. PLEASE NOTE I will not accept profanity.

5.How long until you deliver?

Dispatch times are updated daily, dispatch is set at the time of your payment

Example: the day you order if it states 2-3 working days it will be 3 working days before dispatch,  your order will still be dispatched from original payment

6. Postage

All my items are posted via Royal Mail or local courier  When your order is of a certain value I will send it recorded at no extra cost to you.

Most items are sent through the postal system in rigid boxes to ensure safe delivery. Therefore, they will not fit through standard letter boxes. Please ensure you make the required arrangements once you receive a dispatched email from me.