Please don’t destroy or throw away any product, even if it’s faulty, before you have spoken to us so that it won't affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller)..
We want to give you peace of mind when ordering. If you have any further questions, please get in touch with us at firstname.lastname@example.org or call 01582 650310 to speak to our customer service team, ask for Sharon or Joanne.
Gift vouchers are refundable within seven business days of purchase
Unfortunately, some items are non-cancel-able and non-refundable:
To avoid disappointment, please check whether an item is cancel-able or non-cancel-able before ordering.