Craftworks Wood and Wire First Class Handmade Products

How to cancel your order, or return or exchange a product

  1. Call us directly on 01582 650310 to let us know that you wish to cancel your order, or return or exchange a product
  2. If you have already received your item. Package the item up and send it back to us within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

Please don’t destroy or throw away any product, even if it’s faulty, before you have  spoken to us so that it won't affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller)..

We want to give you peace of mind when ordering. If you have any further questions, please get in touch with us at  info@craftworksdirect.co.uk  or call  01582 650310 to speak to our customer service team, ask for  Sharon or Joanne.

Gift vouchers are refundable within seven business days of purchase

What you cannot send back

Unfortunately, some items are non-cancel-able and non-refundable:

  • Anything that’s made to your specific requirements or personalised items or otherwise that cannot be resold due to a bespoke element
  • Perishable products (Bespoke Hamper Products).

To avoid disappointment, please check whether an item is cancel-able or non-cancel-able before ordering.